1. Introduction
This Privacy Policy (the "Policy") governs the collection, use, storage, and disclosure of personal information by kaya88 (the "Platform", "We", "Us", or "Our") in connection with your use of our online betting and gaming services available at https://kaya88.cam (the "Website"). This Policy applies to all users who access or use kaya88 services, including sports betting, live casino, slots, togel (Indonesia's traditional numbers lottery), sabung ayam (cockfight betting), and e-sports wagering.
kaya88 operates as a data controller under applicable data protection laws. We process your personal information in accordance with internationally recognized data protection principles and industry best practices. This Policy should be read in conjunction with our Terms & Conditions, which govern your use of kaya88 services.
By creating an account on kaya88, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Policy, you must not use our Platform.
kaya88 collects several categories of personal information to operate our services, comply with legal obligations, and provide you with a secure and personalized gaming experience. The types of information we collect include:
2.1 Information You Provide Directly
- Registration Information: When you create an account, we collect your full legal name, date of birth, email address, mobile phone number, residential address in Indonesia, username, and password.
- Identity Verification (KYC) Documents: To comply with anti-money-laundering regulations and age verification requirements, we collect copies of your Indonesian national identity card (KTP) or passport, selfie photographs holding your identity document, and proof of address (utility bill, bank statement, or government-issued document dated within the last three months).
- Payment Information: We collect details of your Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OCBC NISP, Bank Permata) or e-wallet accounts (OVO, GoPay, DANA, ShopeePay, LinkAja) that you register for deposits and withdrawals, including account holder name, account number, and bank name.
- Transaction Records: All deposits, withdrawals, bets, game activity, and account balance changes are recorded and stored.
- Communications: When you contact kaya88 customer support via live chat, email, WhatsApp, or in-app messaging, we collect and store the content of your communications, including any documents or screenshots you provide.
2.2 Information Collected Automatically
- Device Information: We collect information about the device you use to access kaya88, including device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers (such as IP address and device ID).
- Usage Data: We automatically log your activity on the Platform, including pages visited, games played, bets placed, time spent on each page, click patterns, navigation paths, and interaction with promotional content.
- Location Information: We collect your IP address and use geolocation technology to verify that you are accessing kaya88 from within Indonesia. Precise GPS location data is not collected unless you explicitly grant permission through your device settings.
- Cookies and Tracking Technologies: kaya88 uses cookies, web beacons, and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content. See Section 8 for detailed information on our cookie practices.
2.3 Information from Third-Party Sources
- Payment Processors: We receive transaction confirmation and payment status information from Indonesian banks and e-wallet providers when you deposit or withdraw funds.
- Game Providers: Third-party game studios (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, Asia Gaming, Pocket Games Soft) provide game session data and result verification for slots, live casino games, and other content hosted on the kaya88 platform.
- Fraud Prevention Services: We use third-party fraud detection and risk management tools that analyze behavioral patterns, device fingerprints, and transaction anomalies to identify and prevent fraudulent activity.
3. How We Use Your Personal Information
kaya88 processes your personal information for the following purposes:
3.1 Account Management and Service Delivery
- Creating and maintaining your user account
- Authenticating your identity when you log in
- Processing deposits, withdrawals, and other financial transactions
- Providing access to sports betting markets, casino games, togel draws, sabung ayam streams, and e-sports wagering
- Calculating winnings, settling bets, and updating account balances
- Displaying your transaction history and betting records
3.2 Legal Compliance and Security
- Verifying that you are at least twenty-one (21) years of age
- Confirming that you are a resident of Indonesia
- Complying with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations
- Detecting and preventing fraud, collusion, bonus abuse, and other prohibited activities
- Investigating disputes, complaints, and potential violations of our Terms & Conditions
- Responding to legal requests from Indonesian law enforcement or regulatory authorities
- Enforcing responsible gaming policies, including deposit limits, loss limits, and self-exclusion
3.3 Customer Support and Communication
- Responding to your inquiries via live chat, email, WhatsApp, or in-app messaging
- Sending transactional notifications (deposit confirmations, withdrawal status updates, account alerts)
- Providing updates on bonus eligibility, loyalty program status, and promotional offers
- Conducting customer satisfaction surveys (participation is voluntary)
3.4 Personalization and Marketing
- Tailoring game recommendations based on your play history and preferences
- Displaying personalized promotional banners and bonus offers
- Sending marketing communications about new games, special events (BRI Liga 1 matches, EPL fixtures, togel draw schedules), and exclusive promotions
- You may opt out of marketing emails at any time by clicking the unsubscribe link in any promotional message or by contacting customer support
3.5 Platform Improvement and Analytics
- Analyzing user behavior to identify popular games, betting patterns, and navigation flows
- Measuring the effectiveness of marketing campaigns and promotional offers
- Testing new features and interface designs to enhance user experience
- Generating aggregated, anonymized statistics for internal business reporting (this data cannot be used to identify individual users)
4. Data Sharing and Disclosure
kaya88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:
4.1 Service Providers and Business Partners
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OCBC NISP, Bank Permata) and e-wallet providers (OVO, GoPay, DANA, ShopeePay, LinkAja) receive your payment account details and transaction amounts to process deposits and withdrawals.
- Game Studios: Third-party game providers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, Asia Gaming, Pocket Games Soft, Spribe) receive your user ID and session data to deliver game content and verify results.
- Identity Verification Services: We use third-party KYC verification tools to authenticate identity documents and detect fraudulent submissions.
- Fraud Prevention and Security Vendors: Specialized security providers analyze behavioral data, device fingerprints, and transaction patterns to detect and prevent fraudulent activity, collusion, and account takeover attempts.
- Cloud Hosting Providers: kaya88 uses secure cloud infrastructure providers to host our servers, store data, and deliver content. All data is encrypted both in transit and at rest.
4.2 Legal and Regulatory Authorities
We may disclose your personal information to Indonesian law enforcement agencies, financial regulatory bodies, or courts when required to do so by law or in response to a valid legal process (subpoena, court order, or government investigation). We will only disclose the minimum information necessary to comply with the legal obligation.
4.3 Business Transfers
In the event that kaya88 undergoes a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. In such cases, we will notify you via email or prominent notice on the Website, and the acquiring entity will be required to honor the commitments made in this Privacy Policy.
4.4 Aggregated and Anonymized Data
kaya88 may share aggregated, anonymized data (such as overall user demographics, popular betting markets, average session duration) with business partners, investors, or researchers. This data cannot be used to identify individual users and is not considered personal information under data protection laws.
5. Data Security Measures
kaya88 employs industry-leading security technologies and organizational practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and kaya88 servers is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols, the same standard used by major Indonesian banks.
- Data Encryption at Rest: All personal information and financial records stored in our databases are encrypted using AES-256 encryption.
- Access Controls: Access to personal information is restricted to authorized kaya88 personnel who require it to perform their job functions. All employees are bound by confidentiality agreements and receive regular data protection training.
- Two-Factor Authentication (2FA): Users can enable two-factor authentication for an additional layer of account security.
- Regular Security Audits: kaya88 conducts quarterly security assessments and penetration testing to identify and remediate vulnerabilities.
- Firewall and Intrusion Detection Systems: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for suspicious activity.
- Cold Storage for Financial Data: Sensitive financial information is stored in segregated, offline cold storage systems to protect against cyberattacks.
While we implement robust security measures, no system is completely immune to breaches. In the unlikely event of a data breach that compromises your personal information, kaya88 will notify affected users within seventy-two (72) hours and take immediate steps to mitigate the impact, in accordance with applicable data protection laws.
6. Data Retention Period
kaya88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements. Specific retention periods are as follows:
- Active Account Data: Personal information associated with active accounts is retained for the duration of your account activity plus an additional six (6) months after the last login.
- Closed Account Data: When you request account closure, we retain your identity documents (KTP/passport copies), transaction history, and betting records for a period of five (5) years to comply with Indonesian financial regulations and anti-money-laundering obligations.
- Marketing Communications: If you opt out of marketing emails, your email address is retained in our suppression list indefinitely to ensure we do not inadvertently send you future promotional messages.
- Customer Support Records: Live chat transcripts, emails, and support tickets are retained for three (3) years for quality assurance and dispute resolution purposes.
- Security Logs: Device information, IP addresses, and access logs are retained for two (2) years for fraud detection and security investigation purposes.
After the applicable retention period expires, personal information is securely deleted or anonymized such that it can no longer be associated with an identifiable individual.
7. Your Privacy Rights
You have the following rights regarding your personal information held by kaya88:
- Right of Access: You may request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format (such as PDF or CSV) within thirty (30) days of your request.
- Right to Rectification: If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct or update it. You can update most information directly from your account settings dashboard.
- Right to Erasure (Right to be Forgotten): You may request that we delete your personal information. However, we may be required to retain certain data to comply with legal obligations (such as five-year retention of financial records under Indonesian anti-money-laundering regulations).
- Right to Restrict Processing: You may request that we temporarily suspend processing of your personal information if you contest its accuracy, if processing is unlawful but you do not want us to delete it, or if we no longer need the data but you require it for legal claims.
- Right to Data Portability: You have the right to receive your personal information in a structured, machine-readable format and to transmit that data to another service provider.
- Right to Object: You may object to processing of your personal information for direct marketing purposes at any time by clicking the unsubscribe link in marketing emails or contacting customer support.
- Right to Withdraw Consent: Where we rely on your consent to process personal information (such as marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact kaya88 customer support via live chat, email ([email protected]), or WhatsApp (+62 811 0000 8888). We will respond to your request within thirty (30) days. There is no fee for submitting a request, but we may charge a reasonable administrative fee if your request is manifestly unfounded, excessive, or repetitive.
8. Cookies and Tracking Technologies
kaya88 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze Platform performance, and deliver personalized content. A cookie is a small text file that is stored on your device when you visit the Website. Cookies enable us to recognize your device on return visits and remember your preferences.
8.1 Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Required for the Website to function properly. These cookies enable core features such as account login, session management, and secure transactions. Cannot be disabled. |
Session (deleted when browser is closed) |
| Functional Cookies |
Remember your preferences (language, currency, username) to provide a personalized experience. |
Up to 1 year |
| Analytics Cookies |
Collect aggregated data on how users interact with the Website (pages visited, time on site, click patterns) to help us improve performance and usability. |
Up to 2 years |
| Marketing Cookies |
Track your activity across kaya88 to deliver personalized advertisements and promotional offers. Used to measure effectiveness of marketing campaigns. |
Up to 1 year |
8.2 Managing Cookie Preferences
Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of kaya88 and prevent you from accessing certain features. To manage cookies, consult your browser's help documentation:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Privacy, search, and services > Cookies and site permissions
9. Third-Party Services and External Links
The kaya88 Website may contain links to third-party websites, such as game provider websites, payment processor portals, or social media platforms. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
kaya88 integrates third-party services (game studios, payment processors, analytics providers) to deliver our services. These third parties have their own privacy policies and data protection practices. While we require all service providers to maintain high security standards and process data only for the purposes we specify, we cannot guarantee their compliance.
10. Children's Privacy
kaya88 services are intended exclusively for adults aged twenty-one (21) years or older. We do not knowingly collect personal information from individuals under the age of twenty-one. If we become aware that a user is under twenty-one, we will immediately terminate their account and delete all associated personal information.
If you are a parent or guardian and believe that your child has created an account on kaya88, please contact us immediately at [email protected] so that we can take appropriate action. kaya88 implements age verification checks during the KYC process to prevent underage gambling.
11. Changes to This Privacy Policy
kaya88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes to this Policy will be communicated to users via email notification and/or prominent notice on the Website at least thirty (30) days prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Continued use of kaya88 services after changes to this Privacy Policy take effect constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you must discontinue use of the Platform and request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or kaya88's data protection practices, please contact us using one of the following methods:
- Email: [email protected] (display as plain text only — not a clickable mailto link)
- Live Chat: Available 24/7 via the chat widget in your kaya88 account dashboard
- WhatsApp: +62 811 0000 8888 (display as plain text only — not a clickable tel link) — Available 08:00–22:00 WIB
- In-App Messaging: Submit a support ticket directly from within your kaya88 account
kaya88 is committed to addressing all privacy inquiries and data subject requests promptly and transparently. We aim to respond to all inquiries within four (4) business hours during Western Indonesia Time (WIB) business hours.
Data Protection Officer: For formal data protection inquiries or to exercise your privacy rights, you may contact kaya88's Data Protection Officer at [email protected] (display as plain text only). We will acknowledge receipt of your request within seventy-two (72) hours and provide a substantive response within thirty (30) days.